- Introduction and general terms
- Who we are?
- Drop Inn’s Purposes
- Who we hold and process supporters’ personal data
- When and why we will send you personalised marketing communications
- "Soft opt in"
- What information might Drop Inn collect about you
- How will Drop Inn use your personal data
- Will Drop Inn share your personal information with anyone else
- Credit and debit card payment information
- Under 16s
- The Website
- How long will Drop Inn keep your personal information for?
- How Drop Inn keeps your data safe
- Job and volunteer applicants and current and former employees
Privacy and cookies on the Drop Inn website
Drop Inn promises to take great care with your personal data, and we commit to protecting any personal information we obtain about you, whether you are visiting our website as a supporter, shopper, volunteer or campaigner.
Drop Inn is a registered charity in Northern Ireland and ROI (NIC101694/Eire 20059859/Ref #XR34117). We are also a company limited by guarantee (company number NI649755)
Drop Inn’s registered address is Ballyards Castle,123 Keady Road Armagh, BT60 3AD.
Drop Inn’s purpose and overall mission is to ‘bring hope,help and healing to a hurting world”. We provide humanitarian aid in times of crisis, fund long term community development programmes including feeding and education orphans and campaign for long term solutions to poverty.
Our supporters help us to achieve this in a variety of ways, primarily by:
- Fundraising, donating money, and donating or purchasing goods for sale in Drop Inn shops in order to support our programme of work
- Supporting our fundraising campaigns, long and short term including but not limited to our Child sponsorship program.
- Volunteering, including in Drop Inn shops, at events and in our offices
We take active steps to make sure that our supporters are aware of the ways in which they can help us achieve our overall purpose.
We hold and process supporters’ personal data for a number of reasons:
- To keep a record of donations made and actions taken by our supporters and our communications with them
- To claim gift aid on donations
- To send our supporters marketing information about our projects, fundraising activities and appeals where we have their consent or are otherwise allowed to
- To support volunteers, whether in shops, or participating in fundraising events
- To record campaigning actions by supporters
- To support community based fundraising and campaigning
- To ensure we do not send unwanted information to supporters or members of the public who have informed us they do not wish to be contacted.
Drop Inn will only contact you for marketing purposes - for example keep you up to date on our work, or let you know of ways in which you can support that work - where we have your consent or we are otherwise allowed to do so.
We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work and the ways in which you would like to receive this information (post, email). We will not send you marketing material if you tell us that you do not wish to receive it. There are a variety of ways you can do this, please see section 11 for details.
Where you give us your consent to send marketing information, we will wherever possible let you know how long this consent will last. Unless we have grounds for believing that a longer period is reasonable and have explained this to you, we will understand your consent to last for 24 months. After this time, in order for us to continue to update you, we will need your refreshed consent. You can update or withdraw your consent at any time, for individual channels of communication, or for all channels. See section 11 for details on how to do this.
Consent lasting more than 24 months
We will generally treat any marketing consent you give us as lasting for 24 months, but will apply the following exceptions (but only where we inform you of this at the time you give consent):
- Where you have committed to giving us a regular donation (usually monthly).
- In this situation, and unless you withdraw your consent, we will treat consent as enduring until you cancel your donation, at which point your consent will expire 24 months after the last donation. This is to enable us to keep you up to date with the impact of your gifts, and to ask whether alternative means of support would be of interest.
- Where you have indicated that you only want to hear from us about emergency appeals.
- As it is not possible to predict when the next emergency situation will arise, we define emergency appeal consent as lasting for 5 years, which is the longest interval between emergencies that we are aware of.
- Where you have notified us that you will be leaving a legacy to Drop Inn.
- This is a lifetime commitment and although we will provide you with regular opportunities to shape and control your communication from Drop Inn we will treat your consent as ongoing.
Other circumstances in which you may receive marketing information from Drop Inn
This allows organisations to send marketing communications by email and SMS to individuals who have previously purchased similar goods and services, provided they were given the opportunity to opt out at the time of purchase. We will not use the “soft opt in” option if you have opted out of receiving email and, whether direct to Drop Inn or via the Fundraising Preference Service.
How and when we collect information about you
Drop Inn may collect your personal data in the following circumstances:
a. When you give it to us DIRECTLY
You may give us your personal data directly when you make a donation, sign up for one of our events, sign up for our newsletter when you communicate with us.
b. When you give it to us INDIRECTLY
You may give us your information indirectly when you sign up to partners but not limited to Team Hope. These independent third parties will pass your data to Drop Inn where you have indicated that you wish to support Drop Inn and have given your consent or it is a necessary part of completing a contract with you.
c. When you access Drop Inn’s Social Media
We might also obtain your personal data through your use of social media such as Facebook, Twitter or Instagram, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.
d. When the information is publicly available
We might also obtain personal data about individuals who may be interested in giving major gifts to charities or organisations like Drop Inn. In this scenario, Drop Inn may seek to find out more about these individuals, their interests and motivations for giving through publicly available information. This information may include newspaper or other media coverage, open postings on social media sites such as Facebook. Drop Inn will not retain publicly available data relating to major donors without their consent, which will be sought at the earliest practical opportunity.
If you visit our website as an anonymous visitor (e.g. you switch off cookies), Drop Inn may still collect certain information from your browser, such as the IP address (an IP address is a number that can uniquely identify a computer or other internet device).
We only collect personal data relevant to the type of transactions you have with Drop Inn.
For example, when you contact Drop Inn to make a donation in store and online, take a campaign action, or sign up to any of Drop Inn‘s activities or online content, such as newsletters, or campaign information, or your telephone, or emails to Drop Inn, or engage with Drop Inn via social media channels, we may receive and retain personal information about you.
The information we collect is relevant to the type of transaction you are entering into with details such as your name, email address, postal address, telephone or mobile number, bank account details to process donations and whether or not you are a tax payer so that we can claim Gift Aid.
Sensitive Personal Data
We do not collect “sensitive personal data” about our supporters, e.g. health status, unless there is a clear reason for doing so - such as participation in a mission trip or fundraising event where we need this to ensure that we provide appropriate facilities or support to enable you to safely partner with us. Clear notices will be provided on application forms for mission trips so that it is clear what information we need and why we need it.
All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.
Drop Inn will use your personal information for the following purposes:
a. For administrative reasons, including:
- “service administration”, which means that Drop Inn may contact you for reasons related to administering any donations you have made, your tax status with regard to Gift Aid if claimed, the completion of commercial or other transactions you have entered into with Drop Inn or the activity or online content you have signed up for;
- to confirm receipt of donations (unless you have asked us not to do this), and to say thank you and provide details of how your donation might be used for example via an email.
- in relation to correspondence you have entered into with us whether by letter, email, text, social media, or any other means, and to contact you about any content you provide;
- for internal record keeping so as to keep a record of your relationship with us;
- to fulfil sales contracts you have entered into with Drop Inn, Gift Aid scheme, under which we are required to notify you of the proceeds from sale of items you have donated to Drop Inn shops;
- to keep your data up to date - for instance we use the postcode database through Cybertill to ensure that we can maintain contact with you where we believe you are happy to be contacted by post;
- to implement any instructions you give us to with regard to withdrawing consent to send marketing information or informing us through the Fundraising Preference Service that you do not wish to receive any marketing information;
- to use IP addresses to identify the location of users, to block disruptive use and to establish the number of visits from different countries.
b. For marketing and fundraising reasons (see section 4 for details).
c. For market research
- to analyse and improve the activities and content offered by the Drop Inn website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
We will only use your information within Drop Inn for the purposes for which it was obtained. Drop Inn will not, under any circumstances, share or sell your personal data with any third party for their own marketing purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.
Drop Inn’s suppliers (including software)
We may need to share your information with service providers (such as Chariteer https://www.chariteer.co.uk/index/ and Cybertill https://www.retailstore.co.uk) who help us to deliver our projects, fundraising activities and appeals, for instance through handling responses to our emergency appeals. These “data processors” will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.
Facebook and other Social Media Sites
We may also use your email address and phone number to match to your account on Facebook or other social media sites in order to show you Drop Inn content while using these services. We only do this where you have opted in to marketing emails and we keep your data secure by encrypting it. No data we hold about you is retained by the third party.
In addition, we may also use your email address to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in Drop Inn, and we may then show them Drop Inn content. No data we hold about you is retained by the third party.
There are two ways to prevent this use of your data, you can either update your preferences at Drop Inn by opting out of the relevant channel of communication or you can do this via the social media site:
Updating your preferences with Drop Inn will not guarantee that you never see Drop Inn content on social media, since the social media site may select you based on other criteria and without your data having been provided by Drop Inn.
Where legally required
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
If you use your credit or debit card to donate to us, buy something I store or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. Find out more information about PCI DSS standards by visiting their website at www.pcisecuritystandards.org.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only those staff authorised to process payments will be able to see your card details.
If you are aged 16 or under and would like to participate in an event, make a donation or get involved with us as a volunteer, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Legacy income is vital to the running of the charity. We may keep data you provide to us indefinitely, to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
Where you contribute material to us, e.g. user generated content or in response to a particular campaign we will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest.
If you wish to change how we communicate with you, or update the information we hold, then please contact us:
- email us at email@example.com
- write to us at: 123 Keady Road, Armagh, BT60 3AD
- call us on 028 3778 9406 (Mon-Fri 9am-5pm)
Additionally you can opt out of email:
- Email - You can opt out of marketing newsletter emails at any time by clicking the unsubscribe link in mail chimp.
How long will it take for these changes to be effective?
We endeavour to meet the following service levels where supporters request we do not send them marketing information:
- Email - 24 hours from receipt of email
- Telephone - 24 hours from receipt of request to opt out
- Mail - 28 days from receipt of ‘do not mail’ request. This period is longer than for other channels due to the production times for mailing campaigns, and in most cases we would expect the change to be effective much more quickly.
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
If you apply to work at the Drop Inn, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside the Drop Inn - for example, if we need a reference, plan to use an external supplier to run background checks or need to get a ‘disclosure’ from the Disclosure and Access NI- we will make sure we tell you beforehand, unless we are required to disclose this information by law.
If you are unsuccessful in your job application, we will hold your personal information for 6 months after we’ve finished recruiting the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.
Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.
If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.
Please refer to our data protection and privacy.
If you would like more information, or have any questions about this policy, please contact our supporter relations team by email at firstname.lastname@example.org or write to us at: the address below, or call us on 028 37789406 (Mon-Fri 9am-5pm).
To make a formal complaint about Drop Inn‘s approach to data protection or raise privacy concerns directly with our data protection team, please contact:
The Data Protection Officer
Drop Inn Ministries
123 Keady Road,
You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/cont…
Concerns can be also be logged via the ICO website.
Date created: 15/03/2018
Dates confirmed by board:
Review date: 15/02/2019
Policy Owner: Drop Inn Ministries